Privacy Policy

Who we are

ClearBin Waste Services operates a residential black-bin collection service across South Gloucestershire and Bristol. You can contact us at clearbinwaste@gmail.com or by phone on 07522 284403.

What data we collect

When you subscribe we collect the following personal data:

• Full name
• Home address (including postcode)
• Phone number
• Email address
• Collection preferences (council collection day, preferred ClearBin collection day)
• Payment information — collected and held by GoCardless on our behalf (see below)

Why we collect it

We use your personal data to:

• Provide the waste collection service you have subscribed to
• Schedule and coordinate your regular bin collections
• Bill you for the service via Direct Debit
• Contact you about your subscription, collection dates, or service updates
• Comply with any legal obligations

Our lawful basis for processing is contract performance — we need your data to fulfil the collection service you have agreed to.

Direct Debit and GoCardless

Your Direct Debit is set up and managed by GoCardless Ltd, an authorised payment institution regulated by the Financial Conduct Authority. Your bank account details are passed directly to GoCardless and are never stored by ClearBin Waste Services. GoCardless has its own privacy policy which governs how they handle your payment data.

Where your data is stored

Your account and subscription data is stored securely in Supabase, a cloud database platform. Data is stored in data centres located within the European Economic Area (EEA).

How long we keep your data

We retain your personal data for as long as you hold an active subscription. If you cancel, we will retain your data for a further period to comply with any legal or financial obligations (typically up to 6 years for financial records). After that, your data will be securely deleted.

Your rights under UK GDPR

Under the UK General Data Protection Regulation you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct any inaccurate or incomplete data.
• Right to erasure — in certain circumstances you can ask us to delete your personal data.
• Right to restrict processing — you can ask us to limit how we use your data in certain situations.
• Right to data portability — you can ask us to provide your data in a portable format.
• Right to object — you can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at clearbinwaste@gmail.com. We will respond within one calendar month.

Complaints

If you are unhappy with how we handle your personal data you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

Questions about this policy? Contact us: